Privacy policy

Nelsons CNC USA Corp

1. We respect your privacy

(a) Nelsons CNC USA Corp respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how Nelsons CNC USA Corp collects and treats your personal information.

(b) “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

(a) Nelsons CNC USA Corp will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. We may also collect your Tax Identification Number (TIN), including but not limited to EIN (Employer Identification Number), SSN (Social Security Number), or CAN (Customs Assigned Number) when required for customs clearance on international orders, particularly for shipments to the United States exceeding $800 in value. This information is collected solely for the purpose of ensuring compliance with international shipping regulations and facilitating smooth delivery of your order.

(c) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) Nelsons CNC USA Corp collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

(a) Nelsons CNC USA Corp may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. This includes using your Tax Identification Number where required by international customs authorities to process and deliver overseas orders in accordance with relevant laws.

(b) Nelsons CNC USA Corp may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

(c) Artificial intelligence

Nelsons CNC USA Corp uses AI tools to help operate the business. This may include assisting staff with enquiries, emails, website content, phone and chat messages, and internal administration.

Where AI tools handle personal information:
• Nelsons CNC USA Corp uses it for the same purposes as the rest of this policy
• Nelsons CNC USA Corp does not use your personal information to train publicly available AI models
• a staff member remains responsible for decisions that affect you, including orders, pricing, credit and complaints
• if you interact with an AI assistant on our phone line or website, it will be identified as AI

If you leave a message with our phone or website assistant, Nelsons CNC USA Corp may transcribe the conversation and send the message and transcript to staff so they can respond. Nelsons CNC USA Corp may provide information to service providers (including AI, speech-to-text and phone providers) as needed to deliver those services. Some providers are located outside the United States.

5. Disclosure of your personal information

(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Nelsons CNC USA Corp, www.nelsonscnc.com, its customers or third parties.

(d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of the United States.

(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

(a) Nelsons CNC USA Corp is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

(a) You may request details of personal information that Nelsons CNC USA Corp holds about you. If you would like a copy of the information which we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@nelsonscnc.com.

(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances permitted by law.

8. Complaints about privacy

(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to Nelsons CNC USA Corp, 16192 Coastal Highway, Lewes, DE 19958, United States, or email support@nelsonscnc.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

(a) When you visit our website When you come to our website (www.nelsonscnc.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

(b) Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

(c) Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Nelsons CNC USA Corp is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.